Why do call centres move to india

Popular articles. Esther Fleming May 24, Table of Contents. Previous Article Who led Progressive movement in Wisconsin? Next Article Which country has the highest male literacy rate? India's large manpower is willing to work for a lesser price. In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost.

In India, manpower is available at a fraction of the cost overseas. Call centers in India have experience in offering a number of call center outsourcing services, such as, inbound call center services , telemarketing services , technical Support services , CATI services , disaster recovery services , email support services and chat support services amongst others.

Call centers in India can also provide a host of IT enabled services, such as, helpdesk services, accounting services, transaction processing services, remote network management and end-to-end processing amongst others.

Indian call centers offer cost-effective call center outsourcing services without compromising on quality. Call centers in India also have the best of technology, people, processes, resources, operational expertise.

More and more global organizations have been outsourcing call centers to India, because of India's time zone advantages. India's twelve hour time difference enables global organizations to provide their customers with 24x7x days services. By taking advantage of India's time difference, companies in the U.

S have been able to ensure that their customers receive round-the-clock customer support. The Indian government has extended its support to the outsourcing and IT industry. The government of India has allowed duty free exports of capital goods and has provided tax exemption on the export of ITES. The Indian government has also aided the Indians in building software technology parks that have the latest in telecom facilities and infrastructure.

Call centers in India employ latest technology, software and high-end infrastructure to provide high-quality customer support services. India has also experienced privatization and reduction in the tariff of internet services, telecom and, cellular services. This has given India an advantage over other locations, in terms of infrastructure.

India has the largest number of state-of-the-art call centers in the world. Another important factor why global organizations prefer outsourcing call centers to India is because call centers in India offer cost-effective customer support services without compromising on quality.

But some Indians are hurt by what they interpret as disdain for their accents. At his desk in a busy call centre in Mumbai, Valerian whose call centre name is "Andy" is talking to a customer back in England. Valerian has spent the past 18 months wearing a headset and a microphone to talk to people in their kitchens and living rooms in the UK. But the call centres are facing other pressures too.

A job in a call centre in India is no longer as prized as it used to be, says Aakash Kadim, the owner of the Let's Talk academies. Initially you wanted to get into the call centre industry to make quick money," he says. Over time, young graduates have become more aware of the downsides, such as night shifts and lack of career progression. Mr Kadim says the number of people hired into jobs through his academy has fallen drastically in recent years - he now recruits hundreds of students annually rather than tens of thousands.

Irrespective of your business requiring less or more resources, outsourcing can help provide your company with a certain degree of scalability. India makes for the ideal outsourcing destination because it is supported by a stable pro-IT government whose policies on GDP growth, economy, power, taxation, industrial parks, telecom and special zones that have been extremely helpful in improving infrastructure, along with communication systems.

In India, IT is regarded as one of the top five priority industries and the policies framed by the government are aimed at obtaining the maximum benefit from IT outsourcing. At present, India is in the middle of a digital wave and with it, the government hopes to connect the entire country with robust IT infrastructure. Digitization is expected to help several tier II and tier III locations offer call center outsourcing services at lower costs than the tier I locations.

So, what are you still waiting for? Outsource your call center services to India and avail all the above-mentioned benefits. What is your opinion on outsourcing call center services to India? Do you think India has what it takes to handle the business requirements of the Western countries? Where do you prefer outsourcing? Please feel free to share your suggestions and thoughts in the comments below. Round-the-clock support for your business If you have business operations and consumers outside of your time zone, it makes perfect sense to outsource your call center services.